Dale Carnegies Part 1 of 3 Personal Leadership! App is in the Top Ten Paid Business Apps on iTunes this week.

Dale Carnegies Part 1 of 3 Personal Leadership! App is in the Top Ten Paid Business Apps on iTunes this week.

 

Sharpen your professional edge! Carry a Carnegie Coach in your pocket to help you engage successfully with clients, prospects, peers, and management--anywhere, anytime...

 

Now your pocket Carnegie Coach can help develop the leader in you. Need to be able to coach your team to peak performance – just click on the coaching video demonstrations.  Need to crank up your own confidence – click on the self-motivation section.  Want to use the right leadership style for the situation – watch the five leadership styles in action.

You know you have the attributes of leadership in you.  Let the Personal Leadership app help you perfect them and bring them to the surface.

FEATURES

•  13 video segments that demonstrate key leadership principles

•  Learn Carnegie ways to win people to your way of thinking

•  Personal Leadership is part one of a three-part, comprehensive series
    on leadership

Effective First Impressions

Each customer is different, but certain basic principles apply to nearly all customers, and you can safely assume that most customers are looking for the same things in their interactions with you.

To be treated with courtesy:
Even rude people dislike being treated rudely. Common courtesies go a long way towards expressing respect to your customers. Good manners, like saying "please" and "thank you," listening attentively, and expressing understanding, are courtesies that nearly everyone appreciates.

To be heard:
Every customer has a unique situation, issue, and desired resolution. Even though a customer's circumstances may seem identical to the circumstances of many other customers, each customer typically still wants to talk through their issues, and your role is to listen.

To get what they want quickly:
Customers are on the move today, and you are just one stop on their list of errands. While there are exceptions to this preference, you can assume that the faster you address the customer's issues, the happier they will be.

To be satisfied with their transaction:
Every customer wants a satisfactory end result and a hassle-free encounter with a customer service professional. Your primary goal in serving the customer is to leave them feeling positive about your organization.

To deal with someone who is knowledgeable:
Customers come to you for your expertise, advice, and experience, as well as for the products and services that you provide. They expect you to be able to answer their questions or know where to find answers.

To deal with a decision maker:
A customer's life is easier if one person can provide answers and make decisions about the resolution of the problem. Customers don't want to have to repeat their requests over and over as they are referred to other people for decisions.

To be appreciated:
Customers have a wide range of options. You should never take for granted their willingness to do business with your organization. It takes little time to express your appreciation for their business, and it sends a positive, reinforcing message to the customer.

Warren Buffett on improving your communications skills and what it can mean to you.

More nuggets from Omaha

From the The Columbus Dispatch May 29, 2011

Here are some words of wisdom from superinvestors Warren Buffett and Charlie Munger from the recent Berkshire Hathaway annual meeting, paraphrased:

• On what young people should study: Do anything you can do to improve your own skills - you never know when it's going to pay off later on. The one diploma Buffett has hanging on his wall is from a Dale Carnegie course on public speaking. Communication skills are what he most recommends developing.

Read the whole story here

Improving Your Interpersonal Skills

It takes time and practice to improve your interpersonal skills. Many of the skills may take time for you to adopt; however, there are also some quick techniques that you can use to start to make things easier almost immediately.

Stay professional.
Be at your best in every situation. Remember that the way you act reflects on your character. Learn to deal with situations in an appropriate way.

Establish credibility.
Be sincere. If you are truthful and upfront with people, it will go a long way to gaining another person's respect and trust.

Understand others' point of view.
Remember to reflect on what others tell you. Even if you disagree, take the time to learn and understand another person's perspective.

Learn about others.
Take time to talk with employees or clients. Conversations do not need to be work related. Sometimes simple conversations can help you learn about the person and build rapport.

Be confident.
Keep eye contact and a relaxed body posture. Be sure to speak clearly and at a moderate pace.

How to Communicate with Diplomacy and Tact - 1-Day Seminar

Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this One-Day seminar.

Go here for more information

How Peter Handal and Dale Carnegie & Associates train leaders to communicate better

Every leader knows that communication provides the most opportunity to really mess things up.

That’s why Chairman and CEO Peter Handal and his team at the New York-based Dale Carnegie & Associates Inc. spend so much time working with executives around the country about how to be better in business and better communicators. In fact, they work with 400 of the Fortune 500 companies.

Read the article here

Program Schedule

Dale Carnegie Colorado Program Schedule.

Money Watch - Job Outlook for 2011 College Grads Best in 4 years

Job Outlook for 2011 College Grads Best in 4 years

We have launched our new website on May 4th.

There are a few bugs that have to be worked out but, want you all to know that we are working on them with the webmaster and they should be worked out shortly.

Let us know what you think! If you are having trouble finding what you need, feel free to give us a call at 303-964-8688.